Frequently Asked Questions

Ordering & Inquiries

How do I place an order? Honey Bee Bakery is an inquiry‑based studio. All custom cake requests and dessert inquiries are handled directly through our contact form or by messaging us. Use the link here: Submit Inquiry

Do you offer online ordering? No. We do not offer online ordering or checkout. All orders are handled personally to ensure accuracy, customization, and quality.

How far in advance should I reach out? For custom cakes, we recommend contacting us at least 4-6 weeks in advance. Cookies and brownies may be available sooner depending on our schedule.

Pickup & Availability

Where are you located? We are based in Chester, Virginia. Pickup details are provided once your order is confirmed.

What are your pickup hours? Pickup hours vary based on our baking schedule. We will confirm your pickup time during the inquiry process.

Do you offer delivery? Delivery is available for custom cakes within a limited radius. Delivery fees apply and are based on distance.

Cakes, Cookies & Brownies

What flavors do you offer? We offer a variety of cake, cookie, and brownie flavors. Our in store selection varies daily. We have a few signature and premium flavors that are recommended for any custom cakes. You can view the full list of flavors and fillings here: View Menu

Do you make themed or sculpted cakes? Yes. We create custom designs for birthdays, milestones, weddings, and special events. Start here: Custom Cake Inquiry

Do you offer dessert trays or bulk orders? Yes. Cookies and brownies can be ordered in larger quantities for events. Availability depends on our schedule.

Dietary Restrictions

Do you offer gluten‑free or vegan options? Yes. We proudly offer gluten‑free and vegan options for cakes, cookies, and brownies.

Are you nut‑free? We are not a nut‑free kitchen. While we take precautions, cross‑contact is possible. Guests with severe allergies should use their discretion.

Where can I learn more about your dietary options? Visit our dedicated page: Dietary Options

Payments & Policies

What forms of payment do you accept? Payment details are provided during the inquiry process.

Do you offer refunds? We do not offer refunds. Store credit may be issued at our discretion if an issue arises. For our full contract and policy sheet, you can view it here.

Is a deposit required for custom cakes? Yes. Custom cakes require the full amount of the order ahead of time to secure your date.

General Questions

Can I see examples of your work? Yes. Visit our gallery to view cakes, cookies, brownies, and event displays. View Gallery

How do I contact you? You can reach us through our contact page. Contact Us